Last updated: June 2026
We collect information you provide directly during chat conversations and phone calls, including your name, phone number, email address, and details about your service needs. We also collect basic website usage data.
Information collected through chat and phone calls is used solely to provide lead summaries and follow-up guidance to the business you contacted. We do not sell your information to third parties.
Yova personnel may access account information when needed for support, quality checks, and service improvement.
Calls and chats handled by Yova AI may be recorded and transcribed for quality assurance and service improvement purposes. By continuing a conversation with Yova AI, you acknowledge that the interaction may be recorded.
Conversation data is retained for the duration of the service agreement with the business you contacted and deleted upon request.
If you have questions about this policy or would like to request deletion of your data, contact us at: