Yova answers your practice phone and website messages, schedules patients, and hands your staff a prioritized morning callback list. Available with full HIPAA-ready infrastructure and signed Business Associate Agreements.
Patients call when they are in pain, and they call at lunch, after hours, and on weekends. When the front desk cannot pick up, those patients call the next practice on their list. Yova answers every call and website message, collects what the patient needs, books appointments, and gives your staff a short morning list of who to call back first and why. Your team starts the day ahead instead of behind.
Emergency awareness
Yova is configured to recognize emergency red flags and immediately direct callers to 911 or the emergency room. It never triages, never diagnoses, and never gives medical advice.
Scheduling and intake
Yova books appointments, distinguishes new patients from established patients, and captures the details your staff needs, including insurance carrier and reason for visit.
Refill and message capture
Prescription refill requests and clinical questions are captured as structured messages for your clinical team. Yova never promises refills and never comments on medications.
Bilingual handling
For practices that serve Spanish-speaking patients, Yova acknowledges the language preference and routes the caller for a callback from your bilingual staff.
Healthcare deployments run on a dedicated HIPAA-ready infrastructure tier. That includes signed Business Associate Agreements across the full technology stack, encrypted storage of patient information, and strict controls on what is recorded and retained. Compliance infrastructure is activated as part of onboarding for every healthcare practice, and it is part of why the healthcare tier is priced separately from our standard local service plans. We will walk your practice manager through exactly how patient information is handled before anything goes live.
Every Yova deployment is set up personally by Taylor Stamm, PE, and nothing goes live until you review and approve it. There is no software for your staff to learn. You see exactly how Yova will answer before a single patient does, and there is no charge until you approve the setup.
Healthcare deployments are quoted per practice based on call volume, scheduling complexity, and compliance requirements. Email taylor@tryyova.com or book a 15 minute demo to get a quote for your practice.